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This change was made on Apr 25, 2018. See latest version.
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GN 02402.215: International Direct Deposit (IDD) Cancellation

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  • Effective Dates: 01/08/2008 - Present
  • Effective Dates: 04/25/2018 - Present
  • TN 31 (01-08)
  • TN 103 (04-18)
  • GN 02402.215 International Direct Deposit Cancellation
  • GN 02402.215 International Direct Deposit (IDD) Cancellation
  • When a beneficiary requests cancellation of direct deposit, discuss the reason for cancellation with the beneficiary and encourage him/her to continue the direct deposit. If there have been problems associated with his/her direct deposit, assist the beneficiary to correct the problems. See GN 02402.220D. for a list of references for coding bank data, in alphabetical order by country.
  • A. Beneficiary requests cancellation
  • If the beneficiary decides to change his/her direct deposit to a different account, obtain and input the new information and advise the beneficiary to keep the old account open until benefits start coming to the new account. However, if the beneficiary still wants to cancel direct deposit, input the cancellation. Advise the beneficiary to keep the account open until benefits start coming to his mailing address by check.
  • When a beneficiary requests cancellation of the IDD;
  • * Identify the beneficiary, recipient, or payee per GN 02402.025B.
  • * Discuss the reason for the beneficiary’s request, and encourage continuing payment via IDD.
  • * If there have been problems associated with the IDD, assist the beneficiary, recipient, or payee in correcting the problems.
  • B. Change Direct Deposit
  • When changing direct deposit to a different international account;
  • * Advise the beneficiary to keep the old account open until a benefit payment posts to the new account.
  • * Before inputting new bank information, see the references for coding foreign bank data at GN 02402.220D.
  • C. Cancel Direct Deposit
  • If the beneficiary, recipient, or payee insists on cancelling the IDD;
  • * Input the cancellation.
  • * However, advise the beneficiary to keep the account open until payments start arriving via paper check.
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